ITIL Foundation V4 ( AXELOS accredited training course with exam )...
Certificate ID:
690383
Authentication Code:
052db
Certified Person Name:
Łukasz Potaczała
Trainer Name:
Kamil Gładki
Duration Days:
2
Duration Hours:
14
Course Name:
ITIL Foundation V4 ( AXELOS accredited training course with exam )
Course Date:
24 October 2022 09:00 to 25 October 2022 16:00
Venue:
Wrocław
Course Outline:
ITIL 4 OVERVIEW
- Introduction to ITIL
- Key Concepts of ITIL
THE ITIL FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL Service Value System
THE ITIL GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices