Business Analysis and Business Process Management Essentials Certificate for Paweł Kupecek
1. Business Analysis, BPM, Project Management and IT: an Overview
Extrapolating the Future: the History of BPM and Business Analysis
• The Magical 90’s: When Internet Had Appeared
• “Don’t Automate, Obliterate!”
• The Competitive Advantages of IT
Enterprise Architecture
Governance
DOING IT WORKSHOP: BPM@BA, BA@BPM, BPM@EA, BPM@Governance: describing own
experience of these dependencies
2. Strategic Business Analysis
Aligning Business Analysis and Business Benefits Management
Business Analysis: a Holistic Approach
The Context of Business Strategy
• Competitors
• Potential customer base
• Knowledge and skills, people
• Organizational culture
• Social and national culture
• Technology
• Organization, law and standards
DOING IT WORKSHOP: How much do you know on these aspects? How much do you need to know?
Business Strategy Process
Business Strategy Methods
• PESTLE
• Porter’s Five Forces
• MOST
• Resource Audit
• Boston Box
• SWAT
• McKinsey 7-S
• Balanced (Business) Scorecard (BSC)
• Critical Success Factors (CSF)
• KPI – Key Performance Indicators
DOING IT WORKSHOP: performing these activities – group work
3. Business and Requirements Engineering: a Comparison
DOING IT WORKSHOP:
1. Are you a business analyst or a requirements engineer (systems analyst)?
2. Benefits and costs of business respective system analyst role separation
3. Practical examples of he related problems and possible solutions
4. Project Processes: Waterfall, Iterative, Agile, Continuous...
Project Process Compared to Production Process
IT versus assembly line
Flexibility versus predictability: sequential or iterative project process?
DOING IT WORKSHOP:
1. Can assembly line be “agile”?
2. Can you have “project assembly line”?
5. Is Quality Free? Improvement and Change Management
• From Taylor to Deming and Juran
• SARAH Model
• Philip Crosby: Quality Is Free
• CMMI, SPICE and other improvement standards
• Attributes of Process Quality
• Change Process
DOING IT WORKSHOP: estimate ROI of an example process improvement
6. Business Analysis Process
Defining business goal and vision
Traceability from and back to business goals
DOING IT WORKSHOP: establishing traceability in a tool
Stakeholder Identification and Management
DOING IT WORKSHOP: Practical usage of some stakeholder identification methods and the creation
of stakeholder record structures
Elicitation of Business Requirements – Elicitation Techniques
DOING IT WORKSHOP: interview workshop, preparing survey, learning observation techniques,
practicing some creativity methods
Analysis of Business Requirements
Documentation and Modelling of Business Requirements
7. Requirements Engineering Process
System Context and System Stakeholders
DOING IT WORKSHOP: avoiding grey zones
Using Natural Language for System Requirements Documentation
DOING IT WORKSHOP: practical exercise in using sentence templates for requirements
documentation
UML and Other Requirements Modelling Techniques
DOING IT WORKSHOP: which modelling technique to choose?
Requirements Validation and Negotiation
Requirements Tracing and Management
8. Business Process Management Process
Process Definitions and the Goals of Process Documentation
Goals and Criteria of Process Improvement
Process Documentation:
• EPC
• BPMN
• RACI
• SIPOC
Benefits of Business Process Models – from “as is” to “to be”
Benefits of Process Management Automation
Quality Criteria for Business Processes
Process Improvement and Simulation Using BPMN
From BPMN thru BPEL to BPMS
BPMS – its architecture, usage and maintenance