Change Management Certificate for Anna Uchnast

Basic Change Strategies

• How do we decide where the business is now?
• Once that decision is made we can begin planning for change which will involve:
  • Planning to Attack: challenging the competition
  • Planning to Defend: protecting our current position

The 9 Change Principles in detail

• Compelling Reason for Change
• Clear Vision and Objectives
• Context for Change
• Momentum
• Stakeholder Engagement
• Alignment
• Embedding Change
• Great Sponsorship
• Emotional Responses to Change

Resistance to Change

• Why do people resist change?
• What are the potential benefits of resisting change?

Team Development through a Change Process

• What are the challenges to teams in change environments?
• What are the potential benefits of resisting change?

Handling Conflict

• What should we do when change goes wrong?
• How do we deal with conflict in the change process?

Action Planning

• Creation of an implementable Change Plan for a part of the business