Microsoft Dynamics 365 - Customer Insights - Bespoke Certificate...
Certificate ID:
773679
Authentication Code:
a07ca
Certified Person Name:
Michael Cabanelas
Trainer Name:
Walter Shelver
Duration Days:
1
Duration Hours:
10
Course Name:
Microsoft Dynamics 365 - Customer Insights - Bespoke
Course Date:
2024-08-07 09:00 to 2024-08-09 14:00
Course Outline:
- What is Microsoft Dynamics 365 Customer Insights and why use it? - 1 Hour
- Overview of Customer Insights features and components - 1.5 Hours
- Setting up a basic Customer Insights project - 30 mins
- Unifying and Enriching Customer Data - 1 Hour
- Creating and Managing Segments and Lists - 30 mins
- Creating and Managing Forms and Pages - 1 Hour
- Creating and Managing Marketing Email Messages - 1 Hour
- Managing Customer Journeys - 1 Hour
- Integration with Dynamics 365 Sales, Customer Service and Marketing - 1 Hour
- Integration with Microsoft Teams, Outlook and SharePoint - 30 mins
- Monitoring and Optimising Marketing Performance and Customer Satisfaction - 1 Hour