Certificate Authentication

Introduction

• How communication can make or break a company
• The evolution of organizational teams
• What is emotional intelligence?

Communication

• Identifying areas for improvement in communication
• Approaches to improving communication
• Staying objective (not taking things personally)
• Saying what you really mean to say
• The role of emotions
• The importance of empathy

Teamwork

• Efficient teams vs inefficient teams
• Identifying the common objective
• Identifying individual needs
• Setting goals and tracking results
• Achieving synergy

Managing a Team

• The importance of the leader
• Taking responsibility (owning the problem)
• Leading by example
• Making meetings short, sweet and engaging
• Measuring progress
• Cultivating future leaders

Emotional Intelligence

• What is emotional intelligence?
• Measuring emotional intelligence
• Understanding and leveraging emotions to relate better
• Identifying personality types within your team
• Cultivating emotional intelligence -- tools and techniques

Summary and Conclusion