Certificate Authentication

Introduction to Jira Service Management

• Overview of Jira Service Management
• Understanding profiles and roles of users

Jira Service Management Essentials

• Using the agent's workspace
• Handling requests
• Managing the knowledge base

Jira Service Management Backend

• Projects and issues
• Understanding workflows
• Using security features
• Configuring portal settings
• Understanding request types
• Creating Service Level Agreements (SLAs)
• Installing and managing plugins

Jira Service Management Automation

• Creating automation rules for repetitive tasks
• Implementing triggers and actions
• Optimizing workflows with automation

Jira Service Management with Confluence

• Overview of Confluence
• Integrating Jira Service Management with Confluence
• Using Jira Service Management with Confluence as a knowledge base

Jira Service Management Integration

• Integrating with a Jira Software instance
• Integrating with an LDAP
• CMDBs

Summary and Next Steps