Management and Team Development Certificate for Kristine Cagara

Leadership v Management

• The similarities and differences between Leadership and Management. What makes a Great Leader;
• what makes a Great Manager?
• Management Styles
• Organisational Climate
• Merging Management Styles with Organisational Climate

Developing a Successful Team

• What is a Team?
• The stages of Team Development
• How can a manager influence the stages of Team Development…?

Performance Management

• Setting Objectives
• Managing Individuals’ Performance
• Coaching for Improved Performance
• Delegation
• Feedback as a Performance Management tool

Successfully Delivering Change

• Why Change does (or does not!) work
• The 9 key change principles
• The emotional reactions to change
• Resistance to change – and the benefits of resistance

Negotiating for Best Results

• Communication in Negotiation
• The importance of Effective Presentations
• Different Negotiating Strategies
• Comparing Strategies
• Building Rapport
• The 3-phase Negotiating Process

Handling Conflict

• What causes conflict?
• The Phases of Conflict Handling
  • Understanding the Conflict
  • Understanding your / the other person’s position in the conflict
  • Resolving the Conflict
• Kilmann’s Five Conflict-Handling Modes – and how to apply them
• Bridging the Gap