Certificate ID:
648103
Authentication Code:
bc391
Certified Person Name:
Tariq Aziz Ali
Certified Person Email:
Trainer Name:
Ihab Al Taleb
Duration Days:
3
Duration Hours:
21
Course Name:
ITIL Foundation V4
Course Date:
2021-09-15 09:30 to 2021-09-19 04:30
Venue:
erbil-iraq
Course Outline:
1 - ITIL 4 OVERVIEW
- Introduction to ITIL
- Key Concepts of ITIL
2 - THE ITIL FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL Service Value System
3 - THE ITIL GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
4 - THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
5 - KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
6 - OTHER ITIL PRACTICES
- General Management Practices
- Service Management Practices
- Technical Management Practices
Certificate Sent:
Certificate Sent