Customer Relationship Management (CRM) Certificate for Cerys Walker
Certificate ID:
697227
Authentication Code:
17d52
Certified Person Name:
Cerys Walker
Trainer Name:
Joe Moore
Duration Days:
1
Duration Hours:
7
Course Name:
Customer Relationship Management (CRM)
Course Date:
2022-11-17 09:30 to 16:30
Venue:
0
Course Outline:
- Customer types and Existing Customer Relationships
- “The Likeable Organisation”
- CRM Toolkit
- Identifying Cross Selling Opportunities
- Achieving CRM
- Individual action plans to improve results