ServiceNow for Administration Certificate for Jaspreet Bhatti
Certificate ID:
680927
Authentication Code:
530fe
Certified Person Name:
Jaspreet Bhatti
Trainer Name:
Lakshmi Narayanan
Duration Days:
2
Duration Hours:
14
Course Name:
ServiceNow for Administration
Course Date:
2022-06-23 09:00 to 2022-06-24 17:00
Course Outline:
Introduction
ServiceNow at a Glance
- Software-as-a product
- ServiceNow stack
- Tables and records
Preparing the Development Environment
- Setting up a MID Server System
Lists, Forms, and UI Basics
- Working with filters and searches
- Modifying lists and forms
Customizations, Tables, and Fields
- Examining UI policies and UI actions
- Understanding business rules, scripts, and data policies
- Creating a flowchart
- Using tables
- Working with fields and field types
- Creating and deleting tables
- Creating an application
User Administration
- Creating and modifying users, groups, and roles
- Configuring LDAP and SSO integration
- Impersonating users
Configurations in ServiceNow
- Scripting in ServiceNow
- Configuring UI policies, UI action, client scripts, and business policies
- Creating and triggering events
- Creating and triggering email notifications
- Controlling access with ACLs
- Creating an SLA
- Creating a workflow
System Administration
- Creating and modifying dashboards
- Creating and reporting reports
- Working with catalogs
- Troubleshooting methods
Summary and Conclusion