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Introduction to communication

• the communication process and its stages
• the importance of verbal and nonverbal communication
• techniques and tools for effective communication

Principles of effective communication as an essential element in the effective contacts in your organization

• own self-analysis style of communication
• communication errors
• communication barriers
• stages of development of interpersonal contact
• direct communication and telephone communication

Communicating in organizations

• network communication in an organization
• information flow models and their optimization
• tasks and internal communication tools

Effective conversations

• development of self-image as the sender and receiver of a message
• factors affecting the quality of professional contacts between staff
• active listening as a tool for effective communication
• confounding factors hearing and understanding speech
• art of asking questions
• psychological mechanisms and techniques to influence

Steps to build the team and their impact on cooperation

• stages of team development: principles of operation and hazards on each of them
• way to work on all of them
• team roles and their identification

Conflict and competition in the group as the biggest threat to cooperation

• sources of the types of conflicts
• strategies for dealing with conflict
• competition in the band: pros and cons

Sources of the types of conflicts

In harmony with each other and good relations with others - the concept of assertive behavior

• the concept of assertiveness
• your own rights
• when you decide to be assertive
• types of behavior: aggressive behavior, submissive, assertive
• building "I" messages as the basis for an assertive expression of opinions, judgments and emotions
• why we are afraid to say "no" - what stops us
• self-assertive treatment emanating from himself

What does it mean to respect you and each other - what happens if we agree or refuse

• ability to deny and refuse admission
• ability to argue
• manipulation
• acceptance of negative and positive responses to forms of criticism
• giving constructive feedback