Certificate Authentication

Introduction

ServiceNow at a Glance

• Software-as-a product
• ServiceNow stack
• Tables and fields

Preparing the Development Environment

• Obtaining a ServiceNow Developer Instance
• Introduction to Development

Navigating the User Interface

Developing in ServiceNow Basics

• Designing an application table
• Creating a table
• Adding fields
• Creating an application file
• Creating modules and fields
• Developing forms
• Inputting data
• Working with script editor features
• Creating workflows

Self-Service & Process Automation

Scripting and API

• Working with client scripts
• Working with UI actions
• Working with UI policies
• Managing application business logic
• Running action with scheduled jobs
• Scripting in workflow actions
• Configuring, transforming, and debugging scripts
• Creating a ServiceNow API

GlideRecord, GlideSystem, and GlideForm

• Implementing dot-walking
• Using GlideRecord APIs
• Applying CRUD
• Implementing events
• Working with GlideSystem
• Using GlideForm client-side APIs

GlideAjax and GlideUser

• Using GlideAjax client-server APIs
• Using GlideUser client-side APIs

Managing Applications

• Controlling access to the application and its records
• Sending notification to stakeholders and collaborators
• Using flow designer to automate applications
• Integrating ServiceNow with public web services
• Using the Service Catalog to provide access to applications
• Testing the applications manually and automatically
• Using the application repository to install/uninstall applications

Summary and Conclusion