Effective communication skills Certificate for Nikoleta Pierzyńska
Certificate ID:
627759
Authentication Code:
42faf
Certified Person Name:
Nikoleta Pierzyńska
Trainer Name:
Roman Guzowski
Duration Days:
1
Duration Hours:
7
Course Name:
Effective communication skills
Course Date:
2021-01-25 09:00 to 16:00
Venue:
Wrocław
Course Outline:
Foundation Tools
- Set clear communication objectives
- Establish clear understanding of roles
- Clarify the requirements and process that is most effective to achieve communication outcomes
- Identify and utilize common ground for successful interactions
- Team Exercise
The Communication Process
- Stages of Communication
- Prepare the message
- Match the message
- Deliver the message
- Barriers to communication
- Communication Exercise-Case Studies
Communication Skills
- Choice and Control
- Emotional Intelligence
- Four Key Components
- Developing Trust
- Gaining Rapport
- Outcome Thinking
- Listening for understanding
- Expressing without Provoking
- Questioning for Specifics
- Summarizing
Influencing
- Expanding the Skill Set
- Influencing Framework
- Guidelines
- Personal Needs and Motivations
- Influencing Strategy
- Influencing Exercise-Planning and Practice
Challenging Situations Understanding and Managing Conflict
- Communicating Non-Defensively
- Communicating Exercise-Real Plays
- Facilitating Team Communications
- Dealing with Dreaded Behaviors
- Team Exercise-Difficult Situations
Summary and Action Plans
- Lessons learned and plans for ongoing development