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Introduction to communication issues

• communication process and its stages
• the importance of verbal and non-verbal communication
• techniques and tools for effective communication

Principles of effective communication as an essential element in effective contacts in the organization

• self-analysis of your own communication style
• communication errors
• communication barriers
• stages of creating interpersonal contact
• face-to-face communication and telephone communication

Communicating in the organization

• communication networks in the organization
• information flow models and their optimization
• internal communication tasks and tools

Effective conversation

• shaping one's own image as a sender and recipient of a message
• factors affecting the quality of professional contacts between employees
• active listening as a tool for effective communication
• factors that interfere with listening and understanding speech
• the art of asking questions
• psychological mechanisms and techniques of influencing

In harmony with yourself and in good relationships with others - the concept of assertive behavior

• concept of assertiveness
• your own rights
• when you decide to be assertive
• types of behavior: aggressive, submissive, assertive
• building "I" messages as the basis for assertive expression of opinions, judgments and emotions
• why we are afraid to say "no" - what holds us back
• self-esteem resulting from assertive self-treatment

What does it mean to respect you and yourself - what happens if we agree or refuse

• the ability to say no and accept rejection
• ability to argue
• defense against manipulation
• accepting negative and positive assessments, responding to forms of criticism
• providing constructive feedback

Conflict, difference of opinion or quarrel? Definition of the concept of conflict

• what is a conflict - the essence and types of conflicts
• types of conflicts depending on the participants.
• when an interpersonal conflict becomes an internal conflict - Kurt Lewin's theory

Where does this come from? That is, about the main sources of conflicts

• everyone pulls in their own direction - differences in goals
• mine is always better – differences in values or views
• who is who, i.e. organizational ambiguity

The devil is not so scary - or is conflict always a problem? Functional and dysfunctional conflicts

• Is every conflict destructive to the team?
• when does conflict build?
• what determines the constructive or destructive power of conflict?

When we look at the same thing, we see something different, i.e. distortions of perception occurring in the conflict

• the importance of personal attitude and motivation in conflict
• what makes it difficult for us and what helps us see the essence of the conflict
• how to step into someone else's shoes, i.e. look at the conflict through the eyes of others

Who you are and who you can be - Styles of behavior when managing conflicts

• nothing is the same – types of behavior in conflict situations
• panacea ? Is there a right behavior in every dispute?
• when stubbornness wins – the consequences of rigidly applying particular styles

About conflict that helps and develops - assertive and developmental use of conflicts in team work

• assertive skills useful in resolving conflicts
• how to turn lead into gold, or how to make conflict produce a positive effect in team work?

How not to drown in conflict? – strategies used in a conflict situation

• I win - you lose
• you win - I lose
• without a loser - turning conflict into cooperation

Working with emotions in conflict, or how to deal with a difficult situation

• a volcano full of lava - or about emotions that can take control of us
• introduction to anti-stress training
• relaxation and concentration methods

Not only the beaten path - creative principles of conflict resolution

• How many ways can you find a solution to the conflict?
• Is there a golden mean to help find an agreement?
• optimal ways to resolve conflict in the company