Certificate Authentication

1. Communication and cooperation

• Communication – what is communication style and why is it important in effectively communicating goals, motivating and interacting with the team and colleagues
• Components of effective communication
• Effective communication – tools and techniques

2. The modern "boss" - models of cooperation with the team and team self-organization

• if people “want to do it”, the whole team has a good chance
  work
• "willingness" to make decisions independently
• let's aim for one goal
• that people want one thing and can do another
• support for effective self-organization of the team as a system
• let's learn through experience

4. Communication – basics:

• principles of effective communication,
• leadership style and reactions,
• pro-active communication
• barriers and disruptions,
• feedback
• tools and techniques for effective communication.

5. Roles and communication styles:

• diagnosis and identification of preferred roles and communication styles
• effective communication between roles and communication styles,
• colors in communication – the basis for effective cooperation

6. Conflicts:

• problems and conflicts – characteristics and potential causes,
• "Spiral of conflict",
• effective problem and conflict resolution

7. Communication with the environment:

• communication process,
• communication plan,
• information management,
• communication with the environment,
• Partnership and cooperation in the organization - SRMM® model
• Maturity model levels
  - Spontaneity (Ad hoc)
  - Procedures (Procedural)
  - Relational
  - Integrated cooperation (Intergated)
  - Predictability and forecasting (Predictive)
• Who do I cooperate with?
  - Identification of Partners
  - Mapping interactions with Partners
  - Improvement plans

7. Summary - good and bad practices