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Course Modules (3 days)

1. Introduction to Business Continuity and Crisis Management (BCCM) in Telecom and IT Services
   • Understanding the importance of BCCM in the Telecom and IT industry
   • Overview of key concepts, principles, and frameworks
2. Threat Analysis and Scenario Development
   • Identifying common threats: cyber threats, natural disasters, human errors
   • Techniques for conducting risk assessments
   • Writing/composing realistic scenarios
3. Crisis Simulation Planning and Execution
   • Designing a crisis simulation exercise
   • Role-playing and scenario enactment
   • Evaluating and debriefing after simulations
4. Cyber Security in BCCM
   • Understanding cyber threats specific to Telecom and IT services
   • Best practices for securing IT infrastructure and data
   • Incident response and recovery in cyber security incidents
5. Business Continuity Planning (BCP) for IT Services
   • Developing BCP frameworks tailored to IT services
   • Establishing business impact analysis and recovery strategies
   • Implementing and testing BCP plans
6. Case Studies and Practical Examples
   • Examining real-life BCCM scenarios and responses
   • Learning from past incidents in the Telecom and IT industry
   • Applying course concepts to practical situations
7. Final Project: Crisis Response Plan
   • Participants will develop a comprehensive crisis response plan for a simulated scenario
   • Presenting and defending the plan
8. Conclusion and Next Steps
   • Recap of key learnings
   • Resources for ongoing learning and professional development in BCCM