ITIL Foundation V4 (AXELOS accredited training course with exam)...
Add to LinkedIn
Certificate ID:
712411
Authentication Code:
ab5da
Certified Person Name:
Marcin Tyc
Trainer Name:
Bartłomiej Duma
Duration Days:
2
Duration Hours:
14
Course Name:
ITIL Foundation V4 (AXELOS accredited training course with exam)
Course Date:
15 March 2023 09:00 to 16 March 2023 16:00
Course Outline:
ITIL 4® OVERVIEW
- Introduction to ITIL®
- Key Concepts of ITIL®
THE ITIL® FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices
ITIL® is registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logoTM is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.