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Change management is simply the management of change within an organisation. Easy to define, although difficult to implement and a major cause of conflict is handled badly

Topics

• Compelling Reason for Change
• Clear Vision and Objectives
• Context for Change
• Change leadership – change champions
• Bridge’s Transition Model
• Resilience
• Assessing attitudes to change – communication programmes
• Stakeholder Engagement
• Gaining alignment – influencing
• The importance of honest feedback
• Change execution principle, Change readiness assessment, Activities
• Useful change management tools
• Embedding Change
• Sponsorship
• Emotional Responses
• Resistance to change and how to overcome it
• How do you deal with conflict? Understand your style
• Sources of conflict
• Is conflict always a bad thing?
• How to resolve conflict using PUGSS

Objectives

Enable all participants to understand the topic to the extent of being able to explain it to colleagues and to have gained practical experience within a controlled environment

Tools deployed

• Slide presentation
• Structured discussion
• Case study, simulation, serious play

Results

By the end of the two hour course, participants will understand change principles and be able to build a Change Plan.