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Communicating and Influencing - For Managers and Team Leaders...

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Certificate ID: 
750127
Authentication Code: 
4a477
Certified Person Name: 
Rainey Clarecia
Trainer Name: 
Abhirup Banerjee
Duration Days: 
2
Duration Hours: 
14
Course Name: 
Communicating and Influencing - For Managers and Team Leaders
Course Date: 
8 January 2024 09:00 to 9 January 2024 17:00
Course Outline: 

This course is almost identical to the Team Members’ course (see separate outline) but with these changes:

  • There is an addition module entitled: Leadership v Management which covers:
    • The similarities and differences between Leadership and Management. What makes a Great Leader; what makes a Great Manager?
    • Management Styles
  • There is an additional module entitled: Delivering Change which covers:
    • Why Change does / does not work
    • Change Principles
    • Resistance to Change – and why, occasionally, resistance to change is beneficial